Thankyou Next Hire requires a minimum of 4 business days notice to allow for processing and/or postage. 

If a hirer would like to make a late booking, Thankyou Next Hire must be notified asap.

All postage orders will be express posted, please select your dates as required and we will plan accordingly to ensure your garment arrives in time for your event. 

If hirer lives in a rural area, Thankyou Next Hire must be notified. Additional postage time is required.

Please keep in mind, there may be creasing during the postage process. If this occurs, please contact Thankyou Next Hire.

If an order is placed less than 4 business days before the hire dates, and it does not arrive on time, no refund or store credit will be given.

With the delivery of the hire garment, a pre paid return label and instructions will be provided. If the prepaid return label is lost, the hirer is responsible to EXPRESS POST the garment back to Thankyou Next Hire at an AusPost office (please notify us if this happens)

If the return date falls on a Sunday, please express post on Monday morning.

An address is required with every booking regardless of if the dress is booked for pick up or postage. P.o. boxes will not be accepted as the only address.

Upon your purchase, you will receive an instructions card on how to properly care for your hire garment. Please read through this carefully before wearing your designer piece. 

 The hirer must treat the garment with care and respect and no alterations are to be made to the garment. Please do not steam or iron any garments without permission from Thankyou Next Hire.

​We are fine with you using fashion tape with your rental, but we do ask that once your event is over you very carefully take the fashion tape off the garment. If this is not after your event the adhesive can transfer onto the garment causing damage (fees will apply if this occurs, sadly we are not able to remove the adhesive ourselves, the garment will need to be taken to the dry cleaners for professional cleaning).

​We understand that outfits can look best with fake tan, but please ensure you wash off the top layer of tan - If the top layer of tan is not washed off your tan will significantly transfer onto the garment. This can cause permanent staining to the garment (unfortunately fees do apply if the garment is stained).

All hire garments MUST be returned UNWASHED and the hirer MUST make Thankyou Next Hire aware of any damages or marks made during their hire period.

​Please DO NOT try and wash or fix any garments, a cleaning fee is included in the original hire purchase price. We take care of our hire pieces and we understand accidents can happen but please DO NOT try and clean the garment piece yourself as in most cases this can lead to further staining/damage. If the garment is returned unfixable Thankyou Next Hire has the right to charge the full retail price of the gown to replace it. If you have stained your hire garment we ask that you please let us know before the garment is returned.

 The hirer must return the garment by 4 pm on the return date of the booking. Do not leave the garment unattended at the drop off location without permission from Thankyou Next Hire. It is the hirers responsibility to arrange a time to drop off the garment with Thankyou Next Hire. 

 If the hire garment requires additional cleaning, repairs, or replacement, Thankyou Next Hire has the right to charge the hirer the cost of damages, this includes the original retail price of the garment. It does not matter if the dress is not brand new, the hirer will be charged for this replacement.

 If the garment hired has been damaged beyond repair and a replacement cannot be bought, the hirer will be charged the full cost of any and all hires booked after, that need to be cancelled due to their fault.